Arch Tours in Gambia, West Africa, has been recognized as a TripAdvisor Certificate of Excellence Hall of Fame winner.
The “Hall of Fame” was created to honor those businesses that have earned a Certificate of Excellence, consistently maintaining high marks on guest reviews and delivering a superior customer experience, for five consecutive years.
Arch Tours is a 5 times winner of the Tripadvisor Certificate of Excellence for its brand of ecotourism that offers an insightful, mindful and participatory holiday or travel experience in natural and culturally vibrant Gambia.
Other Hall of Fame winners in Africa include the Best Western luxury hotel group, the five star, award-winning boutique hotel The 12 Apostles in Cape Town, South Africa and Sanctuary Retreats which operate luxury lodges and safari camps in Botswana, Tanzania, Kenya, Uganda and Zambia.
Tripadvisor Certificate of Excellence Hall of Fame Winners In Africa
With over 500 excellent reviews written by leisure and business travelers, Arch Tours has a policy of answering every guest comment and implementing new procedures and policies based on guest feedback. Arch Tours has consistently maintained top guest ratings across all key metrics including guest experience, customer service and value.
“Being awarded the TripAdvisor Certificate of Excellence five years in a row and inducted into the ‘Hall of Fame’ is a true source of pride for the entire team at Arch Tours and we’d like to thank all of our past customers who took the time to complete a review on TripAdvisor,” said Abdul Conteh, CEO at Arch Tours in The Gambia “There is no greater seal of approval than being recognised by one’s customers. With the TripAdvisor Certificate of Excellence based on customer reviews, the accolade is a remarkable vote of confidence to our business and our continued commitment to excellence.”
“Winning the TripAdvisor Certificate of Excellence for five consecutive years is a remarkable feat. TripAdvisor is pleased to induct five-time award winners into the ‘Hall of Fame’,” said Marc Charron President, TripAdvisor for Business. “By putting a spotlight on businesses that are focused on consistently delivering great service to customers, TripAdvisor not only helps drive an improvement to hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition.”
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account the quality, quantity and recency of reviews and opinions submitted by travelers on TripAdvisor over a 12-month period. They also analyse the business’s tenure and ranking on the Popularity Index on the site.
To qualify, a business must maintain an overall TripAdvisor rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
Arch Tours: Ground Tour Operators in The Gambia, West Africa
Arch Tours are creating a new type of tourism in The Gambia, an exciting alternative to the standard Gambia holiday hotel and beach package.
Our business is to promote the planning, packaging, selling, marketing and promotion of the many pieces needed to ensure a really successful holiday in the Gambia and the surrounding West African countries.
Arch Tours can plan, organise and deliver a tour to suit special interests, needs, hours, or favourite locations which benefits the tourist, the local communities, villages and the environment.
A unique opportunity to See, Feel and be part of a Real Gambian Cultural Fiesta.